FAQ

Fix Wi-Fi connection problems
If you’re having Wi-Fi connection problems or see an Wi-Fi icon with an exclamation point , try the solutions below. After each solution, try to open a web...
Wed, 4 Nov, 2020 at 2:40 PM
I’m not getting the email with the code
Q. I’m not getting the email with the code  A. There could be few reasons for not receiving the code by email: The email with the code got to the Spam/Ju...
Mon, 26 Apr, 2021 at 3:43 PM
I’m getting message saying “The email that you typed is incorrect”
The email that you entered cannot be found in our Kontroller, please check that there is no spelling mistake and the email was enter correctly both on the p...
Mon, 26 Apr, 2021 at 3:45 PM
CipherBond does not show any contacts
The Application is scanning all your contacts to find ones with secure number, this process takes some time and can take up to a minute depends on the amoun...
Wed, 21 Jul, 2021 at 6:06 PM
I’m not getting the SMS Registration code
make sure you typed the correct device phone number, including country code and area code. In some counties there may be some delay with the SMS, wait 5 min...
Wed, 21 Jul, 2021 at 6:08 PM
unable to make secure/semi-secure calls
1. Make sure you have internet connection (open “youtube” or something else) 2. check that the secure / semi secure calls option on the CipherBond is enabl...
Mon, 5 Jul, 2021 at 4:23 PM
I’m unable to send secure message
1. make sure you have internet access 2. check with your Admin if your license is active 4. make sure the number you are calling has active secure license...
Mon, 26 Apr, 2021 at 4:08 PM
Phone get very hot and some Applications stop working
1.  check the battery usage of the applications: a. charge the phone to 100% b. use it with no charging in normal use c. once it get hot and no...
Mon, 2 Aug, 2021 at 11:54 AM
Can't find the contacts in the search even though the contact is stored
open the Kaymera telephony/messages application,  move to the contact tab (don't stay on the history calls tab), wait few seconds letting The...
Mon, 2 Aug, 2021 at 11:59 AM