FAQ
If you’re having Wi-Fi connection problems or see an Wi-Fi icon with an exclamation point , try the solutions below. After each solution, try to open a web...
Wed, 4 Nov, 2020 at 2:40 PM
Q. I’m not getting the email with the code A. There could be few reasons for not receiving the code by email: The email with the code got to the Spam/Ju...
Mon, 26 Apr, 2021 at 3:43 PM
The email that you entered cannot be found in our Kontroller, please check that there is no spelling mistake and the email was enter correctly both on the p...
Mon, 26 Apr, 2021 at 3:45 PM
The Application is scanning all your contacts to find ones with secure number, this process takes some time and can take up to a minute depends on the amoun...
Wed, 21 Jul, 2021 at 6:06 PM
make sure you typed the correct device phone number, including country code and area code. In some counties there may be some delay with the SMS, wait 5 min...
Wed, 21 Jul, 2021 at 6:08 PM
1. Make sure you have internet connection (open “youtube” or something else) 2. check that the secure / semi secure calls option on the CipherBond is enabl...
Mon, 5 Jul, 2021 at 4:23 PM
1. make sure you have internet access 2. check with your Admin if your license is active 4. make sure the number you are calling has active secure license...
Mon, 26 Apr, 2021 at 4:08 PM
1. check the battery usage of the applications: a. charge the phone to 100% b. use it with no charging in normal use c. once it get hot and no...
Mon, 2 Aug, 2021 at 11:54 AM
open the Kaymera telephony/messages application, move to the contact tab (don't stay on the history calls tab), wait few seconds letting The...
Mon, 2 Aug, 2021 at 11:59 AM
Some telephony service providers set the SIM APN (Access Point Name) via silent SMS. Kaymera CipherFort devices are blocking silent SMS as it is a common u...
Thu, 4 Nov, 2021 at 1:27 PM