If you’re having Wi-Fi connection problems or see an Wi-Fi icon with an exclamation point , try the solutions below. After each solution, try to open a webpage on your phone to see if the issue is fixed.

Note: Some of these steps work only on Android 8.1 and up. Learn how to check your Android version.

Step 1: Check settings & restart

  1. Make sure Wi-Fi is on. Then turn it off and on again to reconnect. Learn how to connect to Wi-Fi networks
  2. Make sure Airplane mode is off. Then turn it on and off again to reconnect. Learn how to enable and disable Airplane mode.
  3. Press your phone's power button for a few seconds. Then, on your screen, tap Restart .If you don't see "Restart," press and hold the power button for about 30 seconds, until your phone restarts.

Step 2: Find the problem type

  • Phone: Try connecting to the Wi-Fi network with another device, like a laptop computer or friend's phone. If other devices can use the network, the problem is most likely with your phone.
  • Network: Check whether your phone can connect to another Wi-Fi network, like at a friend's house or a public network. If your phone can connect elsewhere, the problem is most likely with the network.
  • Internet: If your phone connects to the Wi-Fi network but you still have no internet, the problem is most likely with your internet connection.